Happy Holidays from Salt Water and Sea Stars!
From processing times and return/exchange help, find all important information here.
Christmas Cut Off Date
Due to our high volume of orders, our Christmas cut off date is Friday, December 4th. While we still accept orders past this date, please note orders placed after this date are likely to arrive after Christmas.
Our Holiday processing time is around 2 weeks. Orders placed before December 4th will be estimated to arrive before Christmas.
After processing, orders will ship according to the option selected at checkout. As the holiday season is very busy for USPS, please understand we have no influence on the shipping speed after your order is mailed. We recommend contacting your local post office if you have questions regarding shipping while your package is in transit.
Returns or Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please double check all order details and notes prior to submitting your order. We do not offer refunds or exchanges due to detail errors/typos such as color selection, message, length, etc.
- Any item that is returned more than 30 days after delivery